FREQUENTLY ASKED QUESTIONS (FAQs)

SHIPPING & DELIVERY

How long will it take to receive my order?

All orders are processed and prepared within 1–3 business days. Once shipped, Standard Shipping within the United States takes between 3–7 business days. If you need your luxury items sooner, we offer Express Shipping options (1–3 business days) at checkout.

Will anyone know what is inside my package?

Absolutely not. We value your absolute privacy. Every order is dispatched in 100% plain, discreet packaging (standard boxes or blank mailers) with no external logos, brand markings, or indications of the contents. The return label will display a secure fulfillment name, ensuring total confidentiality from our door to yours.

How do I know which size to choose?

Lingerie fits best when measured precisely. We highly recommend checking our official Size Guide, which includes exact measurements in both inches and centimeters for bust, waist, and hips. If you are between sizes, we generally recommend sizing up for a more comfortable, luxurious fit.

Can I return or exchange my lingerie if it doesn't fit?

Due to strict health and hygiene regulations and the intimate nature of our apparel, all sales of lingerie, bodysuits, underwear, intimate sets, and personal wellness items are final. We cannot accept returns or exchanges on these items once they leave our facility. We kindly ask you to double-check your measurements using our Size Guide before completing your purchase.

What should I do if my item arrives damaged?

In the rare event that you receive a defective, damaged, or incorrect item, we will happily correct it. Please inspect your package upon arrival and contact us immediately at info@silkandskincollection.com within 48 hours of delivery with your order number and clear photographs of the defect.

What payment methods do you accept?

To provide you with a flexible and secure shopping experience, we accept all major credit cards (Visa, Mastercard, American Express, Discover), secure payment through PayPal, and flexible “Buy Now, Pay Later” installment options through Klarna and Afterpay. All transactions are fully encrypted, and we never store your financial details.

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