REFUND AND RETURN POLICY

1. OVERVIEW
At Silk & Skin Collection, your satisfaction, health, and safety are our top priorities. Due to the intimate nature of our luxury collections (lingerie, undergarments, and personal wellness items) and strict health and hygiene regulations, we maintain a dedicated policy regarding returns and refunds.

2. INTIMATE APPAREL & HYGIENE RESTRICTIONS

For health and safety reasons, all sales of the following items are FINAL:
    • Lingerie sets and bodysuits
    • Underwear and intimate bottoms
    • Personal wellness items and cosmetic products
    • Opened massage candles or oils

We cannot accept returns or exchanges on these items once they have departed our fulfillment facility, regardless of whether they have been tried on or if the packaging remains unopened.

3. ELIGIBLE RETURNS

We accept returns only on non-intimate items (such as unopened accessories, clothing outerwear, or sealed lifestyle goods) under the following strict conditions:
    • Item Condition: The item must be unused, unaltered, and in its original, unopened packaging with all tags attached.
    • Timeframe: The return request must be submitted via email within 14 days of the delivery date.
    • Proof of Purchase: A valid order number and your purchase email are strictly required.

4. DAMAGED OR DEFECTIVE ITEMS

If you receive a defective, damaged, or incorrect item, we will happily correct the issue immediately:
    • Please inspect your order upon receipt and contact us at info@silkandskincollection.com.
    • You must include your order number and clear photographs of the damage or manufacturing defect.
    • All claims for damaged or incorrect items must be reported within 48 hours of delivery.

5. RETURN SHIPPING & REFUNDS PROCESSING

  • Shipping Costs: Customers are responsible for paying the shipping costs for returning eligible items. Original shipping costs are non-refundable. We highly recommend using a trackable shipping service, as we cannot guarantee receipt of your returned package.
  • Processing: Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund. If approved, a credit will automatically be applied to your original payment method (Stripe, PayPal, Klarna, etc.) within 5 to 10 business days.
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